Handle reservations by phone, email or in person on a computerized reservation system. Greet guests as they arrive and process their information efficiently as well as provide all the necessary information. Handle money transactions with guest. Perform a variety of tasks in the preparation of each weekends arrival of guests. Ensure overall customer satisfaction. General light cleaning, maintain inventory - brochures, maps and restocking.
A friendly disposition • Ability to endure some long term standing • Have a basic knowledge of office equipment • Have good phone skills • Be flexible to rotating late and early shifts • Able to work weekends, holidays and evenings • Staff shirt and name badge (provided).
Greet customers • Assist guests with questions • Handle reservations via phone and at check in • Follow reservation and payment procedures • Receive payments from campers, seasonals and, visitors • Know and follow all campground rules • Operate all office equipment as needed (copiers, fax, cash register, credit card machine, computer) • Operate message and paging system • Operate 2-way radio • Know emergency procedures • Restock all literature. • Follow opening and closing procedures